Returns & Refunds
WHAT IS YOUR RETURN POLICY?
CUSTOMIZED ORDERS ARE NOT RETURNABLE,EXCHANGEABLE OR REFUNDABLE.
Manufacturing and shipping of customized orders take from 4 to 12 weeks. Send us a direct inquiry to khrystyna_yatseniuk@shopbundi.com to get approximate for your custom order.
Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:
APPAREL
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.
SHOES
Shoes scuff very easily on any hard surface. Always try on shoes on the carpet. Shoe boxes are an essential part of the product presentation and must be returned undamaged, along with the shoes.
LINGERIE & Bras
Lingerie and bras cannot be returned.
FINAL SALE ITEMS
Items marked "FINAL SALE" are not eligible for return, exchange or store credit.
CUSTOM MADE ITEMS
Custom made items are not eligible for return, exchange or store credit. Custom made orders are FINAL SALE.
WHAT IS YOUR EXCHANGE POLICY?
Please note we can only reserve in-stock items for exchanges. We are not able to reserve pre-order items for exchange. All items that are sent back as an exchange need to follow the applicable terms from the Return Policy.
HOW DO I MAKE AN EXCHANGE?
Exchange item online via your a href.
Ship your item back using the prepaid label included in your package, or we'll email you one to print at home. You may also return the item to a Happy Return Bar
Kindly allow 2-3 business days for your return to be processed and for the exchange to be shipped out once we receive your return. You will receive a shipping notification once your exchange has been processed.
If it is past the return window, please contact our customer service team before returning your item to avoid having your package returned or not processed.
HOW DO I MAKE A RETURN?
You can return your item using the return label that was provided in your package. If you need a new return label, you have the option to login into your account and mark the items you wish to return, and generate another label if needed.
WHEN WILL I BE REFUNDED?
Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.